Feedback, Quality & Refinement Layer
Ensures adaptability without chaos.
Scope:
Exception handling framework
Dispute resolution system
Policy review cycle (monthly / quarterly / bi-annual based on volatility)
Regulatory adaptation monitoring
Quality control protocols (pre-delivery checks)
Internal audit before final release
Client servicing & refinement stage (post-execution, pre-closure)
Feedback-to-policy integration loop
Governing Question:
How do we correct, refine and evolve intelligently?
Output:
Quality Control Checklist
Policy Review Calendar
Exception Log Register
Client Refinement Protocol
Water prevents rigidity and reputational damage.
Reference : - 5-star Governance Operating System
